Welcome to our FAQ section, where we've compiled the most common questions our customers ask about our products, shipping, pricing, and safety guidelines. We understand that working with specialized research materials can bring up a lot of questions, so our goal is to provide you with clear, straightforward answers to help you make informed decisions. Whether you're curious about our shipping processes, product certifications, or how to store and handle our products, you'll find all the key details here.
If you have further questions that aren't covered in this section, feel free to reach out to our customer support team for additional assistance..
Frequently Asked Questions (FAQ)
Product Information
Yes, we are committed to quality and transparency by testing every batch at two independent third-party laboratories. COAs are available on each product page and correspond directly to the specific batch being sold, giving you confidence in the quality of our products.
Our peptides come in a lyophilized powder form, which is optimal for ensuring their stability. This powdered form can withstand room temperature for 4-6 weeks without significant degradation if kept out of direct sunlight, maintaining their quality during transit. The peptides are packaged in glass crimp-top vials with different colored flip-off cap
Differences in appearance, such as color or texture, can result from polymorphism, where the same compound may form different crystal structures. Just like sand and glass are distinct forms of SiO2, peptides can also present different physical characteristics based on factors like synthesis conditions, temperature, and pressure. Such polymorphic variations are common and do not compromise the product's research utility.
Differences in appearance, such as color or texture, can result from polymorphism, where the same compound may form different crystal structures. Just like sand and glass are distinct forms of SiO2, peptides can also present different physical characteristics based on factors like synthesis conditions, temperature, and pressure. Such polymorphic variations are common and do not compromise the product's research utility.
All of our products are intended strictly for laboratory research purposes and are not approved for human use, including treatment, prevention, diagnosis, or cure of any disease. They should be handled exclusively by qualified professionals in a controlled laboratory environment. The "Not for Human Consumption" label ensures that they are used safely and responsibly for scientific studies only.
No, we do not provide instructions for use or reconstitution. If you need such instructions, our products may not be suitable for you. These items are intended strictly for use by qualified professionals in a laboratory setting for in-vitro research only.
Product Handling
Exposure to extreme temperatures can affect different molecules in various ways, as each compound has its own unique stability characteristics. Generally, molecules are thermodynamically unstable over time, and degradation can occur gradually. By following proper storage conditions, you can significantly slow down this process and preserve the potency of the products for years. Here are some common scenarios:
Low Temperature Exposure:
Exposure to low temperatures usually does not speed up the degradation process. However, freezing temperatures can cause solutions to precipitate and lose their uniformity, which might require redissolution before use.
High Temperature Exposure:
Higher temperatures can accelerate the degradation of compounds. For instance, a product kept at room temperature and then briefly exposed to 115°F might experience increased decomposition. However, significant degradation typically requires sustained exposure over a longer period of time.
Cold Storage Products:
Products that require freezing (-20°C) are more sensitive to high temperatures, particularly if exposed to oxygen, moisture, or light, which can speed up degradation. However, short-term exposure to warmer temperatures (less than 24 hours) should not lead to substantial degradation if returned to proper storage conditions promptly.
It is not uncommon for solutions to crystallize, precipitate, or become cloudy due to changes in temperature or prolonged storage. This can happen during cold weather transit or accidental refrigeration. To restore the solution to its homogeneous state, gently warm the bottle by running it under warm water (50-70°C) for 5-10 minutes while shaking it vigorously. This should help dissolve any crystals or precipitates, making the solution suitable again for research use.
Yes, we can provide Material Safety Data Sheets (MSDS) for our products upon request. We assume that our buyers are knowledgeable about potential hazards and safety procedures. If you are unfamiliar with these guidelines, we recommend consulting OSHA regulations before purchasing. Additionally, most product pages include Laboratory Chemical Safety Summaries (LCSS). For comprehensive usage information, please refer to our Terms of Use, which outline the intended audience and appropriate handling practices for our products.
Shipping and Delivery Information
We provide both standard and expedited shipping options using USPS. We highly recommend choosing UPS for reliability. More detailed information on our shipping services can be found in our Shipping Policy.
No, we currently do not ship our products internationally. Our shipping services are limited to the United States, including all domestic territories and states.
Shipping times vary based on the destination and shipping option selected. We process and ship all orders on the same business day, but standard carrier times generally take between 3-10 business days. Expedited shipping options are available for faster delivery, including some services that can deliver the next day before 10 AM.
If your package shows as delivered but you have not received it, it may be with a neighbor or a front desk receptionist. Please contact the local office of the courier for assistance, as they can provide GPS coordinates for the delivery, including the time and recipient. If the courier confirms correct delivery but you still have not received your package, we recommend waiting at least 7 days to allow time for it to turn up. If it still does not arrive, please contact us for further support.
If your product arrived damaged and you purchased our shipping insurance, please reach out for support here. However, if shipping insurance was not purchased, we unfortunately cannot provide reimbursement for damages caused during transit by the carrier.
Payment Information
We accept a variety of payment methods, including major credit cards, bank transfers (e-check), and PayPal. In the future, we plan to expand our payment options to include CashApp, Apple Cash, Venmo, and cryptocurrencies.
Our products are already competitively priced and matched against our competitors on a monthly basis, ensuring that you receive the best value. Updated price comparisons can be found on the main menu of our website. We are proud to be the most affordable research material vendor in the United States due to bulk purchasing, minimal advertising costs, and streamlined operations. Additionally, we offer discounts based on the quantity purchased for a single product: a 5% discount for purchasing 5 units, 10% for 10 units, and 15% for 15 units of the same item.
Our prices are competitive because we purchase all of our peptides in bulk quantities. This allows us to significantly lower costs, passing those savings directly on to you. We also ensure our products meet the highest quality standards by conducting rigorous third-party testing to guarantee purity.
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